Director of Advancement Operations
Holy Family University’s Office of Advancement is undergoing
exciting changes under the leadership of the new Vice President for
Advancement. The new organizational structure aligns with the
strategic plan and will build upon prior successes, creating an
advancement program focused on nurturing lifelong relationships
with Holy Family alumni and friends and developing rewarding
partnerships that result in increased philanthropic giving for the
We are seeking a Director of
Advancement Operations to fulfill the University’s mission
by leading strategy for and overseeing day-to-day operations of
University Advancement inclusive of database management, gift
processing, and fundraising and alumni engagement reporting. The
DAO is a leader and innovator on the UA team who works
collaboratively with other leaders across campus and within
University Advancement to support expanding engagement and
fundraising efforts in a donor-centric environment. The DAO drives
strategies that enable a culture of data-driven decision making and
serves as a leader for data informed programs and
The Director reports to the Vice President of Advancement and is
responsible for ensuring high standards of quality, consistency,
and accuracy of all Advancement constituent related information.
This includes data from other technology platforms as well as data
gathered from outside sources. The DAO demonstrates a solid
understanding of engagement and fundraising programs including
Blackbaud’s Raiser’s Edge and Raiser’s Edge NXT. The DAO actively
engages with Advancement Services professional groups such as CASE
and AASP to improve and enhance programs, database operations, and
fundraising support and maintain working knowledge of tax codes and
the ability to interpret IRS rulings as they apply to charitable
contributions and fundraising.
The successful candidate will be a collaborative, innovative,
and strategic thinker who has a demonstrated track record of
driving effective data management, dashboard reporting and gift
administration and is capable of managing systemic growth and
change and supporting a growing Advancement program.
Employees must understand the mission of Catholic Higher
education and be committed to the core values, mission, goals, and
objectives of Holy Family University.
Essential Duties and
- Lead and manage the Advancement Operations which includes
database management, advancement reporting, gift processing and
acknowledgement, and constituent records maintenance, with a focus
on the continuous improvement of all processes and systems.
- Serve as the lead Database Manager and Database Security
Officer for University Advancement, managing the UA CRM (Raiser’s
Edge and Raiser’s Edge NXT) and oversee the integration of other
data and technology platforms.
- Develop strategic analytical models, reports and dashboards
that provide performance data and business intelligence to
- Evaluate and continuously improve data integrity, including
input procedures, establish standard processes for verifying
accuracy and completeness of data. Oversee regular data
audits to identify data integrity issues and resolve data
- Train Advancement staff on data policies and processes, as well
as the use of the CRM database.
- Work closely with Finance to reconcile monthly giving, prepare
documents for the auditors, payroll deduction giving and other
- Responsible for remaining up-to-date on CASE standards related
to charitable giving. Prepare annual VSE report and apply IRS tax
laws and regulations regarding gift administration.
- Develop, update when necessary and implement all department
gift and donor policies, including the University’s Gift Acceptance
Policy and all other related policies and standard agreements.
- Assess and analyze new technologies in software, hardware and
storage systems to make appropriate recommendations for
informational requirements for donor records as well as alumni
- Contribute to a culture of best fundraising practices in
Advancement and building a culture of philanthropy at Holy Family
- Bachelor’s degree.
- 4-5 years of experience in advancement operations.
- Subject matter expertise in fundraising operations and
knowledge of data management practices, including data base
information systems, data modeling, report development and analysis
with an emphasis on data quality.
- Certified in Blackbaud Raiser’s Edge preferred.
Required Knowledge Skills and
- Forward thinking and ability to meet deadlines and goals
- Strong organizational and project management skills
- Strong communication skills and responsiveness when interacting
with internal partners.
- Extraordinary attention to detail and commitment to accuracy in
all aspects of work
- Respect for confidentiality and discretion.
- Commitment to the mission and core values of Holy Family
Review of resumes will begin immediately and
continue until the position is filled. To apply, submit
resume and cover letter to firstname.lastname@example.org.
A cover letter is required for consideration.
Holy Family University seeks to foster an inclusive and healthy
educational and work environment based on respect, the dignity of
each person and the oneness of the human family. The University
prohibits harassment, discrimination, retaliation, and bias
incidents in any form, including, but not limited to, those based
upon race, color, religion, age, sex, sexual orientation, gender
identity or expression, national or ethnic origin, ancestry,
disability, marital status, military/veteran status, or any other
characteristic protected by federal, state or local laws, in the
administration of its educational policies, admissions policies,
employment policies and practices, financial aid programs, athletic
programs, and other school-administered activities and rights and
privileges generally accorded or made available to employees and
students at the University. Holy Family University complies with
Title IX of the U.S. Education Amendments of 1972 (“Title IX”), a
federal civil rights law that prohibits discrimination on the basis
of sex in education programs and activities. Holy Family University
is dedicated to ensuring an environment free of discrimination or
harassment of any kind, and promotes equal opportunity and
inclusion in its education programs. Applicants requiring a
reasonable accommodation to the application, and/or interview
process should notify Human Resources at email@example.com.