Direct Response Senior Specialist

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

But if you’re the kind of person who also cares about making an impact and serving our nation’s wounded warriors and their families, then you’re exactly the kind of person we’re looking for. When you join Wounded Warrior Project, you’re committing to making a difference. We make a commitment to you too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At Wounded Warrior Project we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (3 days in office, 2 days’ work from home)

• Full medical, dental and vision coverage for both teammates AND family members

• Competitive pay and performance incentives

• A fun, mission focused and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Monthly Giving Senior Specialist will report on Direct Response Television (DRTV) and Face-to-Face (F2F) fundraising channels. Build and maintain relationships with vendors and WWP department contacts. Additionally, this position is responsible for assisting with creation of Monthly Giving Team presentations and report presentations.

DUTIES & RESPONSIBILITIES

• Collaborate with DRTV Senior Specialist and serve as a backup on timelines, processes, and projections for DRTV filming, spot edits and spot delivery.

• Collaborate with Monthly Giving Specialist and serve as a backup on assigning, tracking, and organizing all DRTV spot codes, as well as tracking, improving, and reporting on Joint Cost Allocation (JCA) for DRTV spots.

• Manage MGT’s receipt of all video assets and their input into the Digital Asset Management system as appropriate.

• Manage all monthly giving projects with Donor Systems IT team and report progress back to Direct Response team and notify teammates of possible overlaps.

• Assist Direct Response leadership with quarterly review and budget preparations and presentations.

• Assist Monthly Giving Leadership with updating/reporting on the monthly All Sustainer Summary Report and serving as a back-up.

• Proactively think about celebrity partnerships and assist with research and outreach.

• Collect and properly secure/store all DRTV waivers in accordance with WWP Policy.

• Proactively work with program teammates to identify warriors who would excel in sharing their story through DR channels.  

• Evaluate daily, weekly, and monthly analytical Monthly Giving data including F2F reporting and report findings to Monthly Giving Associate Director and Direct Response Director.

• Track and manage invoicing processes with vendors and WWP accounting team.

• Track, evaluate, and report on sustainer retention/stewardship, batch processing, daily cancels, caging, etc.

• Engage supporters via multiple channels – solicit higher value donors and continually evaluate organizations position in consumer awareness.

• Collaborate with direct mail team in producing compelling, timely and efficient Monthly Giving mailings for stewardship, lapsed and acknowledgments.

• Review and approve Monthly Giving Direct Mail budgets and maintain up-to-date BAR report for proper forecasting.

• Collaborate with Donor Experience Team on daily cancels report to identify trends and troubleshoot by making recommendations for internal and external (vendor) improvements.

• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Highly motivated, passionate, and creative team player with demonstrated commitment to the organization.

• Demonstrated ability to work in a collaborative team environment.

• Excellent organizational and time management skills with the ability to prioritize and complete assignments accurately and in a timely manner.

• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.

• Demonstrated proficiency in the use of Microsoft Office programs, e.g., Word, Excel, Outlook, PowerPoint.

• Must possess a professional presence and demeanor.

• Ability to provide high level of service to targeted client and customer base.

• Must possess excellent written and oral communication skills.

• Must be a team player, with the ability to communicate with diverse personalities in a tactful, mature, and flexible manner.

• Able to troubleshoot, identify viable options, and problem-solve.

• Strong knowledge of best practices for direct mail and email, creative, segmentation, dynamic content, testing methodologies, deliverability, list growth, etc.

• Ability to take initiative, multi-task, work independently, and work well under pressure.

• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Five years of experience in communications, marketing, or journalism.

Preferences

• Experience managing and/or working with direct response marketing agencies.

EDUCATION

Requirements

• Bachelor’s degree in communications, marketing, or journalism.

Preferences

• None

CERTIFICATIONS & LICENSURE

Requirements

• None.

Preferences

• None.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment; temperature controlled.

• Sitting for extended periods.

• Up to 25% travel.

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."