Donor Relations Manager, IU Auditorium
- IU Auditorium
- Indiana, United States
- $45,000.00 - $55,000.00
- Closing date
- Apr 20, 2023
- Position Type
- Fundraising, Donor Relations
- Arts, Education
- Employment Type
- Full Time
Since opening its doors in 1941, IU Auditorium has served as a university and community gathering place, hosting a diverse array of world-class artists, entertainers, musicians, and lecturers in its 3,200-seat theatre. The Auditorium has been host for over 75 years to the world’s top performers and speakers, from the Metropolitan Opera and Les Miserables to Kevin Hart and John Kerry. As the leading performing arts organization in South Central Indiana in terms of quality, leadership, innovation, and overall guest satisfaction, IU Auditorium exists to create world-class arts and event experiences at Indiana University. In addition to the wide variety of arts and entertainment events, the Auditorium continues to serve as the community’s gathering place, hosting a variety of university ceremonies, orientation programs, conferences, weddings, and special events. With a focus on student exposure and interaction with the arts, the Auditorium is ensuring its vital role in the greater university for years to come.
We are excited to welcome into our Auditorium family a dynamic team member who will work with our development staff to reach annual, corporate, and major gift fundraising goals and provide quality service and stewardship to Auditorium patrons.
For more information about the Auditorium, visit IUauditorium.com.
For information about the generous benefits offered by IU, click here.
Department Specific Responsibilities
- Plan, administer, and execute annual fundraising programs in conjunction with Direct of Development, including annual campaigns, membership models, communications, and events for current and/or prospective donors and sponsors.
- Serve as primary liaison for IU Auditorium Alumni Association, including planning, programs, and communications (i.e. campaigns, events, meetings, newsletters, etc.).
- Build relationships with IU Auditorium donors, sponsors, and alumni. Identify and solicit donors, sponsors, and alumni.
- Receive, screen, refer, advocate for, and respond to donor inquiries and requests; coordinate VIP ticketing services and artist access for donors and sponsors; ensure all gifts are processed and acknowledged.
- Manage and implement the daily operations of the IU Auditorium development department. Supervise hourly employees. Serve as the liaison with IU Foundation business operations to insure compliance with Indiana University and IU Foundation policies.
- Provide forecasting and benchmarking reports to IU Auditorium senior management team by tracking, monitoring, and analyzing donor data and trends (monthly, annually, campaign-related). Provide Director for Development with necessary financial data and input for budget planning.
- Maintain IU Auditorium Fund records, including Direct Vendor payments, IUF to IU ETA requests, as well as scholarship disbursement. Prepare, submit, and track reimbursement requests, transfers, and deposits.
- Responsible for supporting the university's stewardship efforts to ensure adherence to donor intent of donated funds, proper donor acknowledgment/recognition, and reporting on how gifts are used.
- Individually follows up via phone or in-person with donors to provide updates on fund allocation and projects/initiatives pursued through funding and convey appreciation for the support of Indiana University.
- Through communications with donors and review of giving history reports, identifies potential donors to ongoing university campaigns and refers to the appropriate development staff for outreach.
- Generates and analyzes regular reports of donor activity; ensures that tracking and reporting of stewardship activities/data are timely, thorough, and transparent.
- Investigates and resolves claims of non-adherence to donor intent, escalating to manager as appropriate, taking care to preserve ongoing positive relationship with donors.
- Monitors Foundation accounts to ensure the integrity of funds against donor intent. Collaborates with departments/schools to standardize stewardship practices and share best practices.
- Provides an excellent donor experience through customer service, active listening, inclusive language, and thoughtful and persuasive discussion, consistently upholding the integrity and mission of Indiana University.
- May delegate administrative tasks, such as preparing and sending digital and direct mail donor communications and forwarding donations to be processed, to Stewardship Coordinators.
- Bachelor’s Degree in related field
- 0-2 years in fundraising, sales, a higher education foundation, or related field
Combinations of related education and experience may be considered
- 2 years in development or similar role in non-profit or higher education setting. Experience and/or interest in the arts preferred.
- Proficient in English written and verbal communication skills
- Maintains a high degree of professionalism
- Demonstrated time management and priority setting skills
- Demonstrates a high commitment to quality
- Possesses flexibility to work in a fast paced, dynamic environment
- Seeks to acquire knowledge in area of specialty
- Commitment to working with people from diverse backgrounds and commitment to cultural competency
- Strong leadership, organizational, and interpersonal skills
- Ability to work with IU Auditorium and IU Foundation colleagues and constituents at all levels
- An understanding of and proven ability to employ fundamental development concepts, practices, and procedures
- Ability to use appropriate discretion and judgment in handling donor and employee confidential information and materials
- Creativity, flexibility, and attention to detail
- Ability to multi-task and work with minimal supervision
Working Conditions/Physical Demands:
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Apply at: email@example.com, Job ID 305486
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