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Donor Experience Officer

University of Pittsburgh
Pennsylvania, United States
Salary Not specified
Closing date
Apr 29, 2023

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Position Type
Fundraising, Donor Relations
Employment Type
Full Time

PAE-Annual Programs - Pennsylvania-Pittsburgh - (23002295)

The University of Pittsburgh's Division of Philanthropic & Alumni Engagement (PAE) cultivates relationships with contributors, alumni, and other constituents on behalf of the University of Pittsburgh and UPMC, generating support for teaching, research, and care. As the hub for development and alumni relations efforts, PAE contributes to a bold, vibrant, and diverse academic community. Primarily, we focus on:
  • Philanthropy to the University and UPMC which drives innovation and enhances opportunities for students, faculty, researchers, and clinicians
  • Alumni relationships expressed across a community of 318,000 alumni spanning the globe

This purposeful, collaborative work-supported by your engagement and giving-ensures that Pitt and UPMC grow stronger each year, benefitting this community, our region, and the wider world.

PAE fosters an intentionally inclusive workforce through a diversity framework that commits to collaborating and expanding the culture, identity, and wholeness of every staff member in measurable and deliberate ways.

Flexible hybrid and/or remote work opportunities may be available for this position.

PAE is seeking a Donor Experience Officer (DXO) to join a progressive team within our Alumni Annual Giving Department. Reporting to the Assistant Vice Chancellor, Alumni Annual Giving the Donor Experience Officer (DXO) is a valued member of the Alumni Annual Giving team and a strategic partner for the Dietrich School of Arts & Sciences (DSAS) and the College of General Studies (CGS) development team. The DXO is an energetic, passionate, entrepreneurial, digital-first fundraiser that leverages modern communication tools to express gratitude and ask for philanthropic support with a primary focus on the Dietrich School of Arts & Sciences and the College of General Studies at the University of Pittsburgh.

The work of this position is critically important to developing the major gift, principal gift, and planned giving pipeline DSAS, CGS and Pitt more broadly. The ideal candidate is organized with strong interpersonal skills and a passion for engaging with Pitt's alumni, parents, friends, faculty and staff through video, social media, digital and in-person connections.

The DXO will manage a large portfolio of donors with the goal of building lasting relationships and creating meaningful experiences through engaging communications and one-on-one interactions. The DXO will connect donors to Pitt through their outreach, with primary focus on DSAS and CGS. They will solicit gifts between $1,000 and $50,000 annually and develop personalized strategies for increasing year-over-year retention of donors. The DXO partners with colleagues across the division of Philanthropic and Alumni Engagement to ensure the success of Pitt Day of Giving, the Chancellor's Circle recognition society and its events, as well as other engagement opportunities for their portfolio of donors.

  • Bachelor's degree and a minimum 3 years of experience, 2 of which must be in fundraising, preferably in higher education
  • Excellent interpersonal, oral and written communication, and organizational skills
  • Familiarity with MS Office, web-based fundraising technology, and fundraising strategy desired. Establishing positive relationships is imperative
  • Must be creative, detail-oriented, possess project management and problem-solving skills, as well as the ability to prioritized and multi-task
  • Must be able to handle stress during peak times
  • Must possess the skills and ability to: be analytical; creative; big picture focused; resourceful; goal-oriented; autonomous

Equivalent combination of education and transferable / relatable experience will be considered per University guidelines.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit to learn more about this requirement.

Assignment Category Full-time regular
Job Classification Staff.Development.II
Campus Pittsburgh
Minimum Education Level Required Baccalaureate
Minimum Experience Level Required 3-5 years experience
Work Schedule Monday - Friday, 8:30 a.m. - 5:00 p.m
Work Arrangement Hybrid: Combination of On-Campus and Remote work as determined by the department.
Hiring Range TBD Based Upon Qualifications
Relocation Offered No
Visa Sponsorship Provided No
Background Check For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances Not Applicable
Required Documents Resume
Optional Documents Not Applicable


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