The Senior Manager of Advancement Operations is
a new role created to provide operational leadership in the
advancement department at an exciting time of growth at MASS
The Senior Manager will oversee the robust and effective use of
our CRM (Tessitura) and lead the operations critical to our
successful fundraising effort, including: prospect research, gift
processing, stewardship, financial reporting and pipeline
management, and annual fund management. The successful candidate
will be a systems thinker and collaborative leader who is highly
skilled in the use of donor management systems and who has a deep
understanding of managing comprehensive fundraising programs.
Primary responsibilities include staff supervision and mentorship
(Advancement Services Coordinator), pipeline development and
management, preparing financial reports, training and
documentation, database maintenance, supervision of accurate and
timely gift processing and stewardship, prospect management and
This position requires ability to work a flexible schedule, with
availability on weekends and holidays, and for events, programs,
and festivals, including those after museum hours as needed.
Duties and Responsibilities
Work with the advancement and museum
leadership to manage the pipelines for requests across all income
sources – individual, corporate, government, and
Oversee accurate management of all
donor gifts and grant funding in our CRM database and other
tracking tools; provide reports for financial reporting and
reconciliation and reporting to senior leadership and the
Supervise the advancement services
coordinator in managing robust, timely, and accurate stewardship
and gift acknowledgements, including generating receipts and
managing thank you letter personalization.
Coordinate, in partnership with
advancement colleagues, effective donor relations efforts,
including tracking multi-year gift agreements and pledges as well
as producing reports on use of funds.
Work collaboratively with finance
department colleagues to complete regular reconciliations to ensure
all donations are accurately accounted for, allocated, and
reported; gather required donor information for 990 tax filings and
annual financial audit.
Produce research profiles on
individuals, corporations and foundations, using internal sources
(Tessitura, iWave, giving records) and outside
Work collaboratively with advancement
and communications colleagues and outside vendors to manage
and execute annual fund and other fundraising appeals, including
direct mail and online campaigns; oversee list
segmentation/exporting and personalization.
Collaborate with the communications
team to manage donor communications and platform engagement,
including event invitations, email newsletters, direct mailings,
renewal solicitations, sponsorship proposals, acknowledgments, and
website integrations for donor payment systems.
Work with Communications and Content
for updated content for advancement sections of the MASS MoCA
website and other advancement templates and communication
Collaborate with finance colleagues
to ensure compliance with all relevant regulations and laws,
maintain accountability standards to donors, and ensure
confidentiality and compliance with the code of ethical principles
and standards of professional conduct for fundraising.
Serve as advancement team lead on
internal Tessitura user group to maximize connection with other
departments (including Visitor Services and Membership)
Perform other related duties, as
assigned or requested.
Bachelor’s degree preferred or
3 - 5 years related experience
supporting or managing development operations in a nonprofit
setting, preferably in the arts.
Leadership experience using
relational databases/CRMs including a knowledge of querying and
reporting from databases is required; preference for experience
Proficiency in Google Workspace,
Excel, Microsoft Word and project management tools
Excellent organizational skills and
attention to detail; systems and analytical thinker
Demonstrated ability to prioritize
and successfully execute competing tasks/projects in a fast-paced
Ability to work with all levels of
management, board members, donors and stakeholders with ease,
discretion and diplomacy
Sound judgment in maintaining
confidentiality of donor information
Experience working in a startup
environment is a plus
Passion for MASS MoCA’s
Willing to wear PPE when
For employment at MASS MoCA, candidates must be fully vaccinated
against COVID-19 with at least one booster. Proof of vaccination
will be required for employment.
Exempt. Minimum starting wage: $65K Annually.