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Research & Data Operations Specialist

United Way of Central Indiana
Indiana, United States
Salary Not specified
Closing date
Sep 25, 2023

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Research & Data Operations Specialist

Strategic Intelligence and Information Division



We partner to design, support, and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents' quality of life.


We pursue this vision in all we do as we ask our community to give, advocate and volunteer. We believe that vision can only be achieved if pursued with shared values, and therefore place great emphasis on building a team that will pursue this vision together with ICARE. This is an exciting time to be part of United Way of Central Indiana's team as we embark on a new strategic framework that fosters innovation, builds community partnerships, and integrates across traditional functional areas.




Position Summary

United Way of Central Indiana recognizes that the key to success is a strong cohesive team that works through shared values to achieve our mission. The Research & Data Operations specialist is a member of the Strategic Intelligence & Information (SII) division which is responsible for executing on multiple data and analytics research projects that assess the overall impact of our organization in its grantmaking, community assessment, and fundraising strategies.


The scope of this position will focus on supporting three research teams (strategic research, community research, and fundraising research) on project management, data support, and communication support. The specialist will also work closely with the Strategic Research and Analytics Senior Director on projects to support the organization on communication of our data projects and data communication plan to communicate the data-driven impact widely with internal and external audiences.


Position Duties & Responsibilities

Under the direction of the Strategic Research and Analytics Senior Director in the Strategic Intelligence & Information Division, the Research & Data Operations Specialist will implement a variety of projects that support the Impact, Community, and Fundraising data strategies in partnership with the entire SII team. Specific duties include:

  • Leading the strategic development and execution of the Strategic Intelligence and Information team's operational processes, procedures, and practices.
  • Leading the project management and tracking of project deliverables in Smartsheet's.
  • Assisting the Impact, Community, and Fundraising data teams on research, data organization, minor data manipulation, and data prep for analytical projects.
  • Management of the Data Insights & Storytelling Hub (DISH).
  • Implementation, execution, and optimization of the SharePoint site for the department, ensuring clear communication throughout the entire organization.
  • Providing operational support in the documentation of Standard Operating Procedures (SOPS), and project organizations in MS Teams to support the historical documentation of projects for future records.
  • Stay abreast of key issues, evidence-based best practices, and research to inform and shape current and future investments, initiatives, and programs that support outcomes for individuals and households throughout Central Indiana.
  • Serve as a liaison to community partners by providing information, resources and technical assistance.
  • Performs special assignments and other work, on an as-needed basis.


UWCI is evolving with our changing external environment. Flexibility and adaptability are key attributes for this position. A willingness to take on additional duties to ensure the success of the team is essential.



To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and be present in the office while performing those functions. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability.


Education and/or Experience

Bachelor's degree or 2-4 years' experience in relevant field. * Previous experience with project management and project management software such as Smartsheet's, is a plus. Microsoft Excel, Microsoft Teams, and SharePoint are required.

Project and/or program management experience with a demonstrated ability to develop, implement and execute to achieve intended results, by following through on commitments, prioritizing work, and managing time and resources well required.

Must have excellent written and verbal communication skills, a strong reputation for integrity and professionalism, ability to resolve conflict constructively, strong performance management and evaluation capabilities including the willingness and ability to ensure accountability, ability to build strong relationship both inside and outside UWCI, commitment to fostering an inclusive environment consistent with UWCI's commitment to diversity and inclusion.

*Work experience may substitute for education requirements on a case-by-case basis.


Physical Demands:


The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
  • The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office setting, with sustained use of a computer.
  • The noise level in the work environment is minimal to moderate.
  • Maintains personal/professional competency and works to create an environment of courtesy, respect, enthusiasm, and a positive attitude in all interactions both internal and external to the organization.



Position Leader:          Strategic Research & Analytics Senior Director

Position Leads:           N/A

FLSA Status:                Exempt, Salaried

Salary Range:               Low to Mid 50's

Benefits:                      Complete Benefits Package Available



Equal Opportunity Employer

Please apply at

This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment. UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI's right to assign or reassign duties and responsibilities to this position at any time.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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