Director of Data Analysis & Giving Technology

Development and Alumni Relations (DAR) supports Johns Hopkins’ focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicine; strengthening the institution through partnerships with donors, alumni, volunteer leaders, faculty, students, staff, and patients.

 

Johns Hopkins University supports a flexible work model which includes four different work modalities. This role has a modified hybrid schedule, with 3 days of work in the office. The manager will confirm the team’s core onsite days where all team members will work in the office.

 

The Office of Annual Giving is a growing team that currently consists of 22 colleagues who provide annual giving services to the nine schools of the university, various departments of Johns Hopkins Medicine, and several centers and institutes, totaling over 25 partners. Annual giving at JHU accounts for over $30M in cash raised each year. These annual giving services include developing comprehensive and integrated solicitation strategies that are optimal for each development unit and are data-driven. Like all offices and units in Development and Alumni Relations (DAR), OAG is committed to a donor-directed philanthropy philosophy.

 

The Director of Data Analytics & Giving Technology at Johns Hopkins University reports to the Executive Director of Annual Giving, and is responsible for leading the strategy and execution of data management and reporting, as well as overseeing the integrated technology infrastructure, for the central Office of Annual Giving (OAG) at Johns Hopkins University.

 

The Director manages a team of two, comprised of a Senior Data Analyst and a Data Analyst, and is a member of the OAG executive team. The Director will be an effective manager and leader and will exhibit excellent quantitative and analytical capabilities, strong understanding of new and emerging fundraising and quantitative modeling techniques and technologies, have a background in database and Customer Relationship Management (CRM) software and project management, and the ability to convert complex data into engaging, informative leadership reports.

 

SPECIFIC DUTIES AND RESPONSIBILITIES

 

• Leverage expertise in statistical modeling, data storytelling, and marketing analytics to develop strategy to maximize annual giving donors and dollars through existing and new initiatives
• Use DAR’s CRM, JHAS (a UC Ascend salesforce-based platform), and other data software including but not limited to: Tableau, Power BI, R, and Python, establish annual metrics, reports, and dashboards for the development units, including the Homewood Undergraduate Program.
• Build and maintain an OAG reporting model that enables streamlined, accurate reporting and analysis. Create an interface that allows OAG team members and key partners to pull reports in a self-service manner.
• In partnership with Campaign Executive leadership and OAG leadership, develop and track against key campaign performance indicators that measure the health of the entire donor base at Johns Hopkins.
• The Director will provide oversight of the Data Analysis team ensuring that solicitation, reporting, and analytics requests are created and implemented in alignment with unit needs and goals.
• In close partnership with the Executive Director of Annual Giving and the Office of Advancement Systems, manage and make recommendations regarding the Johns Hopkins annual giving technological ecosystem related to payment technology, mobile technology, and fundraising technology.
• Provide strategic analysis of revenue and donor acquisition to assist with the creation and/or usage of a solicitation module, annual giving predictive models, dashboards, and trend analysis for development units.
• Provide strategic guidance on maximizing revenue for the flagship undergraduate annual fund, The Hopkins Fund, as well as college, unit and center-based annual funds and key priorities.
• Calculate, track, and report data to benchmarking studies including the Voluntary Support of Education (VSE), Blackbaud Target Analytics Undergraduate Giving Benchmarking report, and U.S. News & World Report. Create and maintain standard operating procedures for a two-team validation process, including the Office of Advancement Services (OAS), and an archiving system of benchmarking data.
• Form and maintain a strategic relationship with the OAS data, gift processing, reporting, and technical teams to troubleshoot shared data-issues that may arise in OAG or in one of the development offices supported by OAG; be the primary OAS contact within OAG.
• Create and update annual giving reporting for development offices, providing details on revenue, donors, appeal response rate, ROI, and spatial trends. Train development office staff on how to use the dashboards, gaining feedback on improvements.
• Working closely with OAG colleagues, provide development units on: annual giving strategies focused on data-driven approaches, domestic and international regulations regarding mass solicitations, and giving day/reunion best practices.
• Research new technologies to increase donor activity via mobile payment platforms and software advances. Network with peer institutions and OAS to understand the impact of these technologies, as well as the barriers to implementation at Johns Hopkins. Provide the research findings to the leadership team.
• Work closely with the Office of Medical Annual Giving (OMAG) data team to share business rules and best practices regarding data for solicitations to provide the donors with a seamless experience when contacted by both OAG and OMAG.
• Other duties as assigned by the Executive Director of Annual Giving.

Minimum Qualifications

• Bachelor's degree.
• Seven years of experience.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Expertise in advanced statistical modeling, data analytics, AI, machine learning, and other cutting-edge tools and concepts to transform business with data.
• Comfortable working in a complex, multi-divisional, fast-moving, results-oriented environment.
• Strong interpersonal skills with an ability to influence and drive consensus.
• Demonstrated success in project management while overseeing multiple priorities.
• Ability to establish priorities, set objectives, and achieve goals.
• Ability to organize and interpret complex data sets and utilize analytic techniques and platforms.
• Demonstrated ability to influence and drive consensus.
• Ability to identify multi-variables needed to optimize engagement and predictive indices.
• Extensive experience in working strategically with data quality vendors.
• Strong written and verbal communication skills, including presentation capabilities. Experience presenting data to leadership team for decision-making purposes.
• Advanced knowledge of Excel, including experience with Power Query, Advanced Charting, VBA & Macros, Pivot Tables & Reporting, Simulations, and more.
• Knowledge of SQL and Power BI.
• Experience in using data visualization tools (i.e. Tableau or similar).
• Experience with an analytics tool such as Salesforce Einstein or Qlik Sense.
• Knowledge of new giving technologies such as Give Campus, Venmo, ApplePay, Stripe, social media, etc.
• Two years of management experience preferred.
• Master’s degree preferred.