Development and Alumni Relations (DAR) supports Johns Hopkins’
focus on research, teaching and patient care, and its role as a
national and global leader in higher education. We create and
foster enduring relationships that result in advocacy and
philanthropic support for Johns Hopkins University & Medicine;
strengthening the institution through partnerships with donors,
alumni, volunteer leaders, faculty, students, staff, and
Johns Hopkins University supports a flexible work model which
includes four different work modalities. This role has a modified
hybrid schedule, with 3 days of work in the office. The manager
will confirm the team’s core onsite days where all team members
will work in the office.
The Office of Annual Giving is a growing team that currently
consists of 22 colleagues who provide annual giving services to the
nine schools of the university, various departments of Johns
Hopkins Medicine, and several centers and institutes, totaling over
25 partners. Annual giving at JHU accounts for over $30M in cash
raised each year. These annual giving services include developing
comprehensive and integrated solicitation strategies that are
optimal for each development unit and are data-driven. Like all
offices and units in Development and Alumni Relations (DAR), OAG is
committed to a donor-directed philanthropy philosophy.
The Director of Data Analytics & Giving
Technology at Johns Hopkins University reports to the Executive
Director of Annual Giving, and is responsible for leading the
strategy and execution of data management and reporting, as well as
overseeing the integrated technology infrastructure, for the
central Office of Annual Giving (OAG) at Johns Hopkins
The Director manages a team of two, comprised of a Senior Data
Analyst and a Data Analyst, and is a member of the OAG executive
team. The Director will be an effective manager and leader and will
exhibit excellent quantitative and analytical capabilities, strong
understanding of new and emerging fundraising and quantitative
modeling techniques and technologies, have a background in database
and Customer Relationship Management (CRM) software and project
management, and the ability to convert complex data into engaging,
informative leadership reports.
SPECIFIC DUTIES AND RESPONSIBILITIES
- Leverage expertise in statistical modeling, data storytelling,
and marketing analytics to develop strategy to maximize annual
giving donors and dollars through existing and new initiatives
- Use DAR’s CRM, JHAS (a UC Ascend salesforce-based platform),
and other data software including but not limited to: Tableau,
Power BI, R, and Python, establish annual metrics, reports, and
dashboards for the development units, including the Homewood
- Build and maintain an OAG reporting model that enables
streamlined, accurate reporting and analysis. Create an interface
that allows OAG team members and key partners to pull reports in a
- In partnership with Campaign Executive leadership and OAG
leadership, develop and track against key campaign performance
indicators that measure the health of the entire donor base at
- The Director will provide oversight of the Data Analysis team
ensuring that solicitation, reporting, and analytics requests are
created and implemented in alignment with unit needs and
- In close partnership with the Executive Director of Annual
Giving and the Office of Advancement Systems, manage and make
recommendations regarding the Johns Hopkins annual giving
technological ecosystem related to payment technology, mobile
technology, and fundraising technology.
- Provide strategic analysis of revenue and donor acquisition to
assist with the creation and/or usage of a solicitation module,
annual giving predictive models, dashboards, and trend analysis for
- Provide strategic guidance on maximizing revenue for the
flagship undergraduate annual fund, The Hopkins Fund, as well as
college, unit and center-based annual funds and key
- Calculate, track, and report data to benchmarking studies
including the Voluntary Support of Education (VSE), Blackbaud
Target Analytics Undergraduate Giving Benchmarking report, and U.S.
News & World Report. Create and maintain standard operating
procedures for a two-team validation process, including the Office
of Advancement Services (OAS), and an archiving system of
- Form and maintain a strategic relationship with the OAS data,
gift processing, reporting, and technical teams to troubleshoot
shared data-issues that may arise in OAG or in one of the
development offices supported by OAG; be the primary OAS contact
- Create and update annual giving reporting for development
offices, providing details on revenue, donors, appeal response
rate, ROI, and spatial trends. Train development office staff on
how to use the dashboards, gaining feedback on improvements.
- Working closely with OAG colleagues, provide development units
on: annual giving strategies focused on data-driven approaches,
domestic and international regulations regarding mass
solicitations, and giving day/reunion best practices.
- Research new technologies to increase donor activity via mobile
payment platforms and software advances. Network with peer
institutions and OAS to understand the impact of these
technologies, as well as the barriers to implementation at Johns
Hopkins. Provide the research findings to the leadership team.
- Work closely with the Office of Medical Annual Giving (OMAG)
data team to share business rules and best practices regarding data
for solicitations to provide the donors with a seamless experience
when contacted by both OAG and OMAG.
- Other duties as assigned by the Executive Director of Annual
- Bachelor's degree.
- Seven years of experience.
- Additional education may substitute for experience to the
extent permitted by the JHU equivalency formula.
- Expertise in advanced statistical modeling, data analytics, AI,
machine learning, and other cutting-edge tools and concepts to
transform business with data.
- Comfortable working in a complex, multi-divisional,
fast-moving, results-oriented environment.
- Strong interpersonal skills with an ability to influence and
- Demonstrated success in project management while overseeing
- Ability to establish priorities, set objectives, and achieve
- Ability to organize and interpret complex data sets and utilize
analytic techniques and platforms.
- Demonstrated ability to influence and drive consensus.
- Ability to identify multi-variables needed to optimize
engagement and predictive indices.
- Extensive experience in working strategically with data quality
- Strong written and verbal communication skills, including
presentation capabilities. Experience presenting data to leadership
team for decision-making purposes.
- Advanced knowledge of Excel, including experience with Power
Query, Advanced Charting, VBA & Macros, Pivot Tables &
Reporting, Simulations, and more.
- Knowledge of SQL and Power BI.
- Experience in using data visualization tools (i.e. Tableau or
- Experience with an analytics tool such as Salesforce Einstein
or Qlik Sense.
- Knowledge of new giving technologies such as Give Campus,
Venmo, ApplePay, Stripe, social media, etc.
- Two years of management experience preferred.
- Master’s degree preferred.