To sustain the economic revitalization of all communities in
Upper Manhattan through job creation, corporate alliances,
strategic investments, and small business assistance.
Are you inspired to strengthen the economic vitality of
local underserved communities? To promote a healthy economy for
business growth and sustainability?
Are you driven to strengthen operational systems and
maximize efficiencies to ensure effective delivery service and
Do you think big? Are you committed to help grow a robust
comprehensive community development financial institution?
Are you energized to oversee and ensure the financial health
of the organization – establishing budget and planning strategies
and using data to ensure that financial controls are
Are you a team player and an open communicator committed to
being a part of a collective effort to facilitate and build upon a
culture that values equity, mutual respect, and
If so, we invite you to keep reading and think about the
untapped opportunities to play an instrumental role in rebuilding
ABOUT UPPER MANHATTAN EMPOWEMENT
Designated an empowerment zone under federal legislation, Upper
Manhattan Empowerment Zone Development Corporation (UMEZ) was
founded in 1995 to administer $249 million of government
empowerment zone funding to bolster the economically distressed
communities of Upper Manhattan.
Currently, UMEZ facilitates economic development in Washington
Heights, Inwood, and Central, West, and East Harlem neighborhoods
with plans for geographic expansion. As part of this growth, in
2017, UMEZ became a recognized Community Development Financial
Institution (CDFI), part of a national network promoting economic
growth by financing businesses, creating jobs, and rebuilding
To date, UMEZ has invested $259 million and leveraged more than
$1.5 billion of private and public capital for Upper Manhattan, and
this commitment has created approximately 12,000 direct jobs.
UMEZ is an independent nonprofit corporation with an annual
budget of $4 million and a staff of 20. UMEZ sustains the economic
revitalization of communities in Upper Manhattan through a wide
breadth of initiatives including financing for mixed-use
developments, small business and nonprofit lending, cultural
investments, and structuring and designing workforce development
initiatives. UMEZ is located in the heart of Harlem on West 125th
UMEZ’s hybrid policy requires new hires to be in-person 5 days a
week for the first 90 days of employment before being eligible to
work a hybrid schedule. After 90 days, eligible staff members can
work in person on a three-day in-office and two-day remote basis.
Your predetermined hybrid schedule must be approved by your
manager, and she or he can decide on additional in-person workdays
based on department needs.
All staff and incoming new hires are required to submit proof of
COVID-19 vaccination, which includes either: (a) proof of both
doses from either Pfizer or Moderna; or (b) proof of one dose from
Johnson & Johnson. Boosters are recommended but not
required at this time.
UMEZ reserves the right to make changes to these protocols.
THE POSITION AND RESPONSIBILITIES
Reporting to the CEO, the Chief Administrative Officer (CAO)
will provide leadership, management oversight, and support for
company internal operations, ensuring efficient and effective
processes. The CAO will work hand in hand with the CEO to define
and implement the organization’s strategic goals. They will also
play a pivotal role in the growth and expansion of the CDFI, with
ambitious plans to enter new geographies.
The areas of focus for the CAO are:
- Operational Management – Provide
administrative leadership to the operational team, ensuring smooth
and efficient execution of all activities within the CDFI. Foster a
collaborative and high-performance culture that aligns with the
- Staff Management – In collaboration with the
CEO, establish individual professional development plans for
managers and staff to achieve organizational goals. Support senior
leadership’s implementation of annual department plans.
- Support of CEO – Provide strategic direction
to teams. Assist with internal departmental challenges and
projects. Ensure all operational policies and practices are
followed by staff and improvements are implemented where
- Human Resources – Work closely with the HR
department to attract, retain, and develop top talent. Encourage
professional growth and foster a diverse and inclusive work
- Compliance – Oversee loan compliance and
administration to ensure the organization complies with all
relevant laws, regulations, and CDFI reporting requirements.
Streamline loan servicing and data collection for compliance
reporting. Prepare reports for internal and external stakeholders
including funders, Board committees, and regulatory bodies.
- Expansion Planning – Collaborate with the
executive team to develop and execute a well-defined lending
expansion strategy, assessing market opportunities, potential
risks, and competitive landscape. Streamline internal processes to
improve operational efficiency, which is essential for expanding
service area. Strategize and implement methods to expand company’s
- Financial Management – With CFO, oversee
financial planning, budgeting, and forecasting processes. Monitor
financial performance and make data-driven decisions to ensure the
CDFI’s financial stability and growth.
- Risk Management – Implement risk management
protocols to safeguard the organization’s assets, reputation, and
long-term sustainability. Stay informed about regulatory
requirements and compliance issues relevant to CDFIs.
- Information Technology – With IT department,
ensure that computer systems and software platforms lead to
efficient and smooth workflow. Ensure technology systems and
upgrades are aligned with CDFI objectives.
- Process Improvement – Continuously evaluate
and enhance internal operational processes and workflows to
increase efficiency, reduce costs, and maintain high-quality
services for clients and stakeholders.
- Performance Metrics – Develop and track key
performance indicators (KPIs) to measure the CDFI’s performance
against organizational goals and objectives. Use data-driven
insights to identify areas for improvement.
- Board Reporting – Provide regular reports to
the CEO and the Board on operational achievements and challenges.
Lead coordination of Board materials for meeting. Support the Board
IDEAL EXPERIENCE, QUALIFICATIONS, AND
Candidates should have strong experience in the
field of community economic development and lending, and ideally
- A leader with an unwavering commitment to economic and
community development, advancing sustainable job creation and
business development with knowledge of mixed-use and small business
lending and/or community development financial products.
- An executive with proven senior-level managerial,
problem-solving, strategic-planning, and growth-oriented skills and
commensurate fiscal management and analytical strengths.
- Experienced developing and implementing a business model to
grow a complex multifaceted organization into a robust
- An effective leader and catalyst skilled in setting priorities,
delegating, and guiding investment in people and systems. Able to
facilitate a process and motivate and engage others.
- An individual with a strategic mindset and an ability to think
years ahead and analyze outcomes based on complex courses of
action, anticipating needs, obstacles, and opportunities and
imagining appropriate solutions.
- A seasoned executive with successful change management
experience who can draw teams together towards a “new normal” while
constructively obtaining buy-in.
- A results-driven leader with a proven ability to conceive,
articulate, measure, and motivate the attainment of meaningful
outcomes. A leader who holds themselves accountable for the bottom
- An individual with a naturally consultative and inclusive
management style, able to listen well, catalyze diverse ideas
respectfully, and bring the team together toward the common good.
Someone to ensure strong internal communications and coordination
with staff. Adept at recruitment, retention, and promotion of staff
with a mechanism for goal setting and performance evaluation.
- Flexible and able to work within an ambiguous, fast-moving
environment while driving toward clarity and solutions in a timely
and decisive manner.
- Knowledgeable on how to assess and measure organizational
- Proficient with technology.
- Experienced developing working relationships with boards of
directors, gaining their trust and confidence.
- A person with a high level of character, integrity, and
personal commitment to company mission.
- An emotionally mature lifelong learner.
SALARY AND BENEFITS
The estimated annual salary for this position is $200,000. UMEZ
offers a comprehensive and competitive benefits package.
UMEZ is an equal opportunity
employer and considers all applications without regard to race,
color, religion, creed, gender, national origin, age, disability,
marital or veteran status, sexual orientation, or any other legally
Applications, including cover
letters and resumes, and nominations should be sent to the
attention of Paul Spivey at UMEZ@PhillipsOppenheim.com.
For further information about
UMEZ, please visit https://www.umez.org/.