National Service Officer

The Wounded Warrior Project (WWP) National Service Officer (NSO) educates and advocates for warriors and their families as they pursue claims for injuries sustained during activity duty military service. The NSO guides and manages the preparation and processing of all claims and subsequent appeals through the Department of Defense (DoD) and Department of Veterans Affairs (DVA).

DUTIES & RESPONSIBILITIES

• Develop relationships with DoD & DVA leadership to ensure timely and professional care and treatment of warriors and their families.
• Represent veterans and their families before the DoD and DVA.
• Prepare briefs for pending appeals located at the local VA Regional Office level.
• Identify and review administrative errors and other documents for consideration for submission to Central Office.
• Remain current with all VA and DoD laws, regulations, and benefits.
• Maintain and update WWP case management electronic tracking systems.
• Develop community support and to speak on behalf of WWP.
• Assist in collaborative efforts to support WWP programs.
• Develop relationships to foster engagement with warriors and caregivers with WWP programs.
• Maintain Veterans Service Organization accreditation standards set forth by the VA Office of General Counsel (OGC) and complete assigned training courses.
• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Working understanding and application of relevant DoD and DVA laws and regulations when researching, filing, and closing benefits claims.
• Working knowledge of all VBA electronic systems, including appeals.
• Basic experience utilizing case management system(s).
• Demonstrated organizational and time management skills and ability to prioritize effectively and handle multiple priorities with tight deadlines.
• Strong written and oral communications skills.
• Working ability to interact, collaborate, and operate effectively with government agencies, e.g., DoD, DVA, BVA, and internally with WWP teammates, e.g., Benefits Services team, and establish and maintain professional relationships.
• Effective interpersonal and relationship building skills. Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships and create a diverse network of resources.
• Effective presentation skills. Confident communicator, with demonstrated ability to present information effectively, facilitate discussion, and serve as a strong effective representative of WWP.
• Professional presence & demeanor. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
• Ability to take initiative, multi-task, work independently, and work well under pressure. Demonstrated strong attention to detail in a fast-paced environment.
• Demonstrated proficiency using Microsoft Office programs, e.g., Word, Excel, PowerPoint.
• Highly motivated, passionate, and creative team player with demonstrated commitment to the organization.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Two years of experience as a veteran’s benefits advocate. Equivalent VA or military benefits related experience may be considered in lieu of advocate experience.
• Juris Doctorate may be substituted for the two years of experience as a veteran’s benefits advocate.

Preferences

• Three years of experience as a veteran’s benefits advocate.

EDUCATION

Requirements

• Bachelor’s degree. Equivalent combination of education, experience, training, and certification may be considered in lieu of degree.

Preferences

• Juris Doctorate.

CERTIFICATIONS & LICENSURE

Requirements

• Valid state-issued driver’s license.