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Donor Services Manager

Rainforest Trust
Virginia, United States
Salary Commensurate with experience
Closing date
Dec 15, 2023

Job Details

Position Title: Donor Services Manager

Location: Remote USA

Salary: $75,000-$90,000

Status: Full-time, salaried, exempt

Reports to: Vice President, Philanthropy and Marketing



Since 1988, Rainforest Trust has been safeguarding imperiled tropical habitats and saving endangered species by establishing protected areas in partnership with local organizations and communities. With our partners, we have protected more than 45 million acres of vital habitat across Latin America, Africa, Asia and the Pacific. Rainforest Trust is a 501c3 nonprofit organization that relies upon the generous support of the public to successfully implement our important conservation action.



  • Direct and manage all aspects of gift processing.
  • Enhance and maintain all aspects of Rainforest Trust's donor database.
  • Provide accurate and insightful reporting and visualizations of fundraising progress to varying stakeholders.
  • Ensure accurate and timely processing and reporting to assist with reconciliations and audit requirements.
  • Ensure compliance with Rainforest Trust’s Donor Privacy Policy and national or international data privacy laws.
  • Successfully develop, manage, and coach a team of Donor Services professionals.
  • Set, train, and maintain data integrity and standards across all users of Donor Services systems.
  • Analyze and report on fundraising progress to inform fundraising and marketing strategy.



  • Strong experience with donor databases or CRM. This will require you to work with mid-to-large-scale data migration. You will also need to maintain and oversee internal controls to safeguard the integrity of the data in the CRM. We also hope you have a strong record of staying up to date on evolving technology trends in fundraising, marketing and research.
  • Experience in data analysis and reporting. We hope you have experience with large data sets and taking complex data and creating visual and insightful reports for key organizational decision-makers. This role will also require you to develop departmental resources and standards for ensuring data integrity and hygiene.
  • Previous experience collaborating with accounting and finance teams. For this, you will need a basic understanding of financial reporting.
  • Strong project and process management skills and experience. This includes expertise in IRS compliance and industry best practices. We also expect you to have a basic understanding of national and international data privacy laws.
  • Experience developing and managing a small team. As a manager, strong leadership and communication skills are vital for this role. And of course, experience working with a non-profit philanthropy team is an asset.
  • Strong technical proficiency. We hope you have a strong working competency with G-Suite and MS Suite, specifically a strong proficiency in Excel. Experience using various tools such as project management software (e.g. Asana), PowerBI and wealth screening tools is also a plus.
  • A demonstrated commitment to and enthusiasm for Rainforest Trust's mission and respect for our core values: Nature & People; Efficiency; Transparency; Diversity, Equity, and Inclusion; Partnerships & Collaboration; Science & Innovation.



Rainforest Trust values the diversity of our planet and environment and wants our team to reflect the richness of the global population we serve. We believe that striving to maintain a demographically diverse workforce where employees are treated equitably and feel a strong sense of inclusion is not only an ethical imperative but also a key driver of innovation and excellence, enhancing our ability to fulfill our mission of conserving and protecting our natural environment.


We put this belief into action by striving to apply a diversity, equity, and inclusion lens to every aspect of employment, from how we hire and recruit, to how we determine compensation and benefits, to the training and development we offer, and the working conditions we create.


Research shows that while cis-men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks (especially groups that are underrepresented in the conservations field) tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single qualification, please still get in touch. We'd love to have a chat and see if you could be a great fit!


We are an equal-opportunity employer and give all qualified applicants consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.



Rainforest Trust is a remote first organization and the incumbent will be expected to work primarily from home with an excellent internet connection, though part-time office space may be available in Warrenton, VA and/or Washington DC.


Occasional national and/or international travel may be required for organizational meetings and other events.



The physical requirements described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Ability to remain in a stationary position at a computer terminal for an extended period. The person in this position frequently communicates with colleagues both verbally and in writing and must be able to exchange accurate, neat and thorough information.



  • The salary range for this position is $75,000- $90,000 commensurate with experience. This base compensation range represents the anticipated low and high range of wages for this position. Actual salaries will vary and will be based on various factors, such as candidate's location, qualifications, skills, competencies, and proficiency for the role. Information on other benefits may be found on our Careers Page.


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