Development and Alumni Relations (DAR) supports Johns Hopkins’
focus on research, teaching and patient care, and its role as a
national and global leader in higher education. We create and
foster enduring relationships that result in advocacy and
philanthropic support for Johns Hopkins University & Medicine;
strengthening the institution through partnerships with donors,
alumni, volunteer leaders, faculty, students, staff, and
Johns Hopkins University supports a flexible work
model which includes four different work modalities. This role has
a modified hybrid work arrangement with an onsite presence of 2
days per week. The manager will confirm the team’s core onsite days
where the majority/all team members will work in the office.
Employees who travel on university business can count those days
towards their onsite days.
Lead a team of senior and support staff in delivering
value-added, business-critical systems and services that support
Development and Alumni Relations (DAR) and other institutional
staff and units within the Johns Hopkins community. Primary
responsibilities include: financial fundraising reporting; gift
administration; revenue management and accounting, biographic data
integrity and maintenance; document and business process
management. Oversee organizational compliance with internal,
external regulatory and industry financial standards, develop and
implement policies and procedures, and analyze business needs and
recommend appropriate changes in technical or business processes.
Ensure the successful fiscal and business process management of
advancement services operations in the delivery of high-quality,
customer-focused results. The position serves as a senior leader
within the Office of Advancement Services (OAS) and participates in
strategic and tactical planning on behalf of OAS and DAR.
Specific Duties &
Organizational Leadership, Customer Investment, and
Serve as a senior leader within the Office of Advancement
Services. Provide input for DAR’s technology roadmap and serve as
the product owner for the financial components of DAR’s CRM.
Perform and participate in strategic and tactical planning on
behalf of individual customers and the larger DAR community, and
develop supporting annual goal plans. Develop and present materials
relative to and in support of OAS and DAR to interested parties,
both internal and external to Johns Hopkins. Serve as principal for
DAR-wide audits of cash handling and development accounting
processes. Clearly identify priorities and make sound decisions by
appropriately weighing investments relative to outcomes/impacts in
a complex, fast-paced, high-visibility environment.
Ensure the unit delivers the highest standard of departmental
and cross-departmental teamwork and customer service. Monitor new
work or project commitments, status of work in progress, and work
to mediate and resolve department and interdepartmental problems
Assign, delegate, and collaborate with peers and managers to
coordinate responsibility for work deadlines, disseminate policies
to staff, and ensure customer and DAR priorities are understood and
Develop the annual budget for the unit, and maintain
expenditures within the approved budget. Coach, guide, support, and
set professional development goals through the performance
management process to assist employees to reach their potential.
Ensure optimal deployment of resources to achieve business
Lead two senior staff and their units in oversight of pledge and
gift accounting operations. Define and implement institutional gift
and pledge Development accounting policies and procedures, and
ensure the integrity of DAR’s financial processes, data, and
records. Apply knowledge of professional fundraising practices and
principles, campaign accounting principles and guidelines, and
General and Cash accounting procedures to support DAR’s and
institutional goals and requirements.
Monitor and understand regulations as they pertain to gift
acceptance, handling, and receipting for 501(c)3 organizational
operations, and ensure compliance with development accounting
standards and protocols, including: IRS, CASE, NACUBO, CFAE.
Directly advise and consult with DAR institutional leadership,
General Counsel’s office, fundraising officers, and other
Development customers on issues relating to gift accounting.
Represent DAR in meetings and serve as appointed on committees with
senior University and Hospital officials.
Revenue Management and Accounting
Lead senior staff and unit in effective funds and cash receipt
management, execution of DAR’s gift assessment reconciliation, and
DAR’s overall reconciliation of development contribution data
against the institutional ledgers in the university’s financial
system (currently SAP). Provide direction and resolution of
financial data issues and alignment of the Department’s CRM
financial data with JH financial data sources. Authorize or
delegate approval of the transfer of funds across JHU/JHH accounts
and to external parties as indicated. Ensure collaboration and
dissemination of ledger transfers to appropriate administrators and
staff. Manage relationships on DAR’s behalf with other
institutional finance areas including Treasurer’s and General
Accounting offices. Apply knowledge of financial practices and
industry accepted and/or legally-required standards, including IRS,
GAAP, NACUBO, FASB.
Biographic Data Maintenance and Integrity
Lead senior staff and unit in the planning, implementation, and
control of activities that apply quality management techniques to
Development data. Ensure data is fit for consumption and meets the
needs of DAR’s data consumers by increasing the value of DAR’s data
and the opportunities to use it, reducing risks and costs
associated with poor quality data, improving organizational
efficiency and productivity, and protecting and enhancing DAR’s
reputation. Identify data issues and perform root cause analyses.
Develop preventative / corrective actions to improve data quality.
Manage data quality initiatives and standards: data acquisition,
enhancement, cleansing, and updating. Ensure that data updates are
executed in a timely manner.
Document and Business Process Management
Lead senior staff and unit in the development of document
process definitions and workflows, and translation of processes
into physical implementations within the document management
repository. Review and recommend service enhancements for document
and metadata management, including retention and workflow, for
existing documents as well as new requirements. Ensure that
relevant gift and other critical fundraising documents in the
optical imaging system are properly linked to DAR’s CRM. Provide a
secure environment for sensitive documentation and ensure that
documentation within the system is up to date.
Data Administration comprises twenty-seven (27) permanent staff
members with five members of the team reporting directly to the
Director. Temporary and/or student assistants may also be retained
for projects, peak annual cycles.
- Ten years of experience in higher education or medical
- Five years of experience leading gift and data processing teams
in a higher-ed or medical fundraising environment.
- Demonstrated understanding of fundraising reporting
- Demonstrated understanding of gift financial reporting
standards and regulations
- Demonstrated ability to work independently and solve problems
quickly in a demanding environment
- Strong knowledge of University and Hospital business
structures, objectives, and operating procedures is critical.
- Experience with Salesforce CRM
- Proficiency creating/utilizing report tools like Tableau, SQL
or Power BI
- Leadership experience in implementing business transformation
projects in a complex and decentralized environment
- Fund management and financial reconciliation
All applicants are expected to uphold the university’s core
values which includes diversity and inclusion. All staff treat
people with dignity and respect by being fair and consistent. We
demonstrate an open-minded approach to understanding people
regardless of their race, gender, age, national origin, religion,
ethnicity, disability status or other characteristics. We show
respect for the beliefs and traditions of others; encourage and
promote practices that support cultural diversity; and discourage
behaviors or practices that may be perceived as unfair, biased, or
critical toward people with certain backgrounds.