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Director Data Administration

Johns Hopkins University: Development and Alumni Relations
Maryland, United States
Salary Commensurate with experience
Closing date
Feb 16, 2024

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Position Type
Fundraising, Alumni Affairs, Annual Fund, Major Gifts
Employment Type
Full Time

Development and Alumni Relations (DAR) supports Johns Hopkins’ focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicine; strengthening the institution through partnerships with donors, alumni, volunteer leaders, faculty, students, staff, and patients.


Johns Hopkins University supports a flexible work model which includes four different work modalities. This role has a modified hybrid work arrangement with an onsite presence of 2 days per week. The manager will confirm the team’s core onsite days where the majority/all team members will work in the office. Employees who travel on university business can count those days towards their onsite days.


Lead a team of senior and support staff in delivering value-added, business-critical systems and services that support Development and Alumni Relations (DAR) and other institutional staff and units within the Johns Hopkins community. Primary responsibilities include: financial fundraising reporting; gift administration; revenue management and accounting, biographic data integrity and maintenance; document and business process management. Oversee organizational compliance with internal, external regulatory and industry financial standards, develop and implement policies and procedures, and analyze business needs and recommend appropriate changes in technical or business processes. Ensure the successful fiscal and business process management of advancement services operations in the delivery of high-quality, customer-focused results. The position serves as a senior leader within the Office of Advancement Services (OAS) and participates in strategic and tactical planning on behalf of OAS and DAR.



Specific Duties & Responsibilities: 


Organizational Leadership, Customer Investment, and Administration


Serve as a senior leader within the Office of Advancement Services. Provide input for DAR’s technology roadmap and serve as the product owner for the financial components of DAR’s CRM. Perform and participate in strategic and tactical planning on behalf of individual customers and the larger DAR community, and develop supporting annual goal plans. Develop and present materials relative to and in support of OAS and DAR to interested parties, both internal and external to Johns Hopkins. Serve as principal for DAR-wide audits of cash handling and development accounting processes. Clearly identify priorities and make sound decisions by appropriately weighing investments relative to outcomes/impacts in a complex, fast-paced, high-visibility environment.


Ensure the unit delivers the highest standard of departmental and cross-departmental teamwork and customer service. Monitor new work or project commitments, status of work in progress, and work to mediate and resolve department and interdepartmental problems encountered.


Assign, delegate, and collaborate with peers and managers to coordinate responsibility for work deadlines, disseminate policies to staff, and ensure customer and DAR priorities are understood and met.


Develop the annual budget for the unit, and maintain expenditures within the approved budget. Coach, guide, support, and set professional development goals through the performance management process to assist employees to reach their potential. Ensure optimal deployment of resources to achieve business goals.


Gift Administration


Lead two senior staff and their units in oversight of pledge and gift accounting operations. Define and implement institutional gift and pledge Development accounting policies and procedures, and ensure the integrity of DAR’s financial processes, data, and records. Apply knowledge of professional fundraising practices and principles, campaign accounting principles and guidelines, and General and Cash accounting procedures to support DAR’s and institutional goals and requirements.


Monitor and understand regulations as they pertain to gift acceptance, handling, and receipting for 501(c)3 organizational operations, and ensure compliance with development accounting standards and protocols, including: IRS, CASE, NACUBO, CFAE. Directly advise and consult with DAR institutional leadership, General Counsel’s office, fundraising officers, and other Development customers on issues relating to gift accounting. Represent DAR in meetings and serve as appointed on committees with senior University and Hospital officials.


Revenue Management and Accounting


Lead senior staff and unit in effective funds and cash receipt management, execution of DAR’s gift assessment reconciliation, and DAR’s overall reconciliation of development contribution data against the institutional ledgers in the university’s financial system (currently SAP). Provide direction and resolution of financial data issues and alignment of the Department’s CRM financial data with JH financial data sources. Authorize or delegate approval of the transfer of funds across JHU/JHH accounts and to external parties as indicated. Ensure collaboration and dissemination of ledger transfers to appropriate administrators and staff. Manage relationships on DAR’s behalf with other institutional finance areas including Treasurer’s and General Accounting offices. Apply knowledge of financial practices and industry accepted and/or legally-required standards, including IRS, GAAP, NACUBO, FASB.


Biographic Data Maintenance and Integrity


Lead senior staff and unit in the planning, implementation, and control of activities that apply quality management techniques to Development data. Ensure data is fit for consumption and meets the needs of DAR’s data consumers by increasing the value of DAR’s data and the opportunities to use it, reducing risks and costs associated with poor quality data, improving organizational efficiency and productivity, and protecting and enhancing DAR’s reputation. Identify data issues and perform root cause analyses. Develop preventative / corrective actions to improve data quality. Manage data quality initiatives and standards: data acquisition, enhancement, cleansing, and updating. Ensure that data updates are executed in a timely manner.


Document and Business Process Management


Lead senior staff and unit in the development of document process definitions and workflows, and translation of processes into physical implementations within the document management repository. Review and recommend service enhancements for document and metadata management, including retention and workflow, for existing documents as well as new requirements. Ensure that relevant gift and other critical fundraising documents in the optical imaging system are properly linked to DAR’s CRM. Provide a secure environment for sensitive documentation and ensure that documentation within the system is up to date.


Staff Leadership


Data Administration comprises twenty-seven (27) permanent staff members with five members of the team reporting directly to the Director. Temporary and/or student assistants may also be retained for projects, peak annual cycles.


Minimum Qualifications

  • Bachelor’s Degree
  • Ten years of experience in higher education or medical fundraising operations
  • Five years of experience leading gift and data processing teams in a higher-ed or medical fundraising environment.

Preferred Qualifications

  • Demonstrated understanding of fundraising reporting requirements
  • Demonstrated understanding of gift financial reporting standards and regulations
  • Demonstrated ability to work independently and solve problems quickly in a demanding environment
  • Strong knowledge of University and Hospital business structures, objectives, and operating procedures is critical.
  • Experience with Salesforce CRM
  • Proficiency creating/utilizing report tools like Tableau, SQL or Power BI
  • Leadership experience in implementing business transformation projects in a complex and decentralized environment
  • Fund management and financial reconciliation


All applicants are expected to uphold the university’s core values which includes diversity and inclusion. All staff treat people with dignity and respect by being fair and consistent. We demonstrate an open-minded approach to understanding people regardless of their race, gender, age, national origin, religion, ethnicity, disability status or other characteristics. We show respect for the beliefs and traditions of others; encourage and promote practices that support cultural diversity; and discourage behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

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