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Project Odyssey Manager

Employer
Wounded Warrior Project
Location
Florida, United States
Salary
Salary Commensurate with experience
Closing date
Feb 22, 2024

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

But if you’re the kind of person who also cares about making an impact and serving our nation’s wounded warriors and their families, then you’re exactly the kind of person we’re looking for. When you join Wounded Warrior Project, you’re committing to making a difference. We make a commitment to you too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At Wounded Warrior Project we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

  • A flexible hybrid work schedule (3 days in office, 2 days’ work from home)

  • Full medical, dental and vision coverage for both teammates AND family members

  • Competitive pay and performance incentives

  • A fun, mission focused and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you. 

 

The Wounded Warrior Project (WWP) Project Odyssey Manager supports Wounded Warrior Project’s Mental Health and Wellness programs by serving wounded service members dealing with invisible injuries (e.g., post-traumatic stress disorder (PTSD) and other forms of military trauma, and operational stress) through Project Odyssey. The Project Odyssey manager oversees the teams as they plan, manage, and execute all aspects of multi-day mental health workshops and virtual program delivery through a learning management system to provide support and resources to warriors and their families to enhance their resiliency and psychological well-being. The Project Odyssey Manager manages local and remote teammates, oversees the budget, and collaborates with internal and external resources to ensure alignment with strategic goals.

Note: Project Odyssey is a 12-week program that encourages warriors to challenge themselves both physically and mentally while in a supportive environment. A 12-week Project Odyssey consists of a five-day experiential learning workshop and 11 weeks of follow up. Project Odyssey is also delivered in a virtual space over the course of six to twelve weeks using virtual experiential sessions and a learning management system.

DUTIES & RESPONSIBILITIES

  • Manage a team of local and remote Project Odyssey Specialists having varying backgrounds, education, and experience.
  • Serve as a mentor to the team, developing their skills and abilities, and supporting them as they provide programmatic multi-day and virtual mental health workshops focused on enhancing warriors’ resiliency and psychological well-being.
  • Coordinate with the region’s Senior Specialist and Regional Director on local and national initiatives.
  • Oversee execution of initial and ongoing training for Project Odyssey Specialist including program delivery, project management, internal operating procedures, electronic record keeping, and WWP programs and culture.
  • Oversee the development, coordination, planning, and execution of programmatic events and maximize programmatic impact.
  • Monitor team performance. Work in conjunction with the Metrics team to interpret the reports to help address performance challenges and identify opportunities to expand success. Utilize information gathered from all relevant sources including shadowing teammates to enhance the quality and effectiveness of Project Odyssey (face-to-face and virtually).
  • Manage overall facilitation of Project Odyssey including selecting participants, conducting the activities, facilitating psychoeducational workshops, and debriefing. Determine removal of participants if necessary, with limited to no supervision from manager.
  • Ensure the continuity of care of warriors and Family Support Members (FSMs) through appropriate resource referrals to external partners and internal programs.
  • Ensure case documentation and data are maintained accurately, timely, and appropriately within WWP internal databases. Review warrior referrals and cases and evaluate assessments and responses.
  • Promote a supportive working environment where employees are encouraged to proactively address issues and solve problems.
  • Establish effective working relationships and work collaboratively with all WWP programs and teammates.
  • Establish effective working relationships and work collaboratively with local and regional partners, i.e., Veterans Administration, Veteran Service Organizations, Mental Health Resources, and other partners that may further the WWP mission.
  • Plan and manage the program services delivered to WWP Alumni and FSM’s.
  • Evaluate Project Odyssey programmatic goals to identify continuous improvement opportunities.
  • Maintain current knowledge of available, relevant technologies and best practices to enhance efficiencies.
  • Leverage technical skills to achieve effective delivery of programming in a virtual environment.
  • Prepare briefings and reports for leadership.
  • Participate in strategic planning activities.
  • Participate in developing and managing department budget.
  • Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

  • Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships. Demonstrated emotional intelligence.
  • Ability to respond to sensitive matters with diplomacy and empathy.
  • Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships and create a diverse network of resources, built on WWP’s strong supportive presence within the community.
  • Demonstrated success leading, coaching, and mentoring teams. Proven management skills that foster an open dialog with staff. Team-oriented and a desire to engage with others on day-to-day activities.
  • Demonstrated working knowledge of program development and management.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills. Effectively manage multiple priorities, develop programs, complete assignments, and meet deadlines.
  • Demonstrated understanding of budget management.
  • Demonstrated ability to work effectively in an environment requiring independent, creative efforts.
  • Ability to analyze data and discern trends.
  • Demonstrated ability to learn Salesforce or another CRM (contact relationship management) system and learning management systems.
  • Demonstrated understanding of psychological and mental health issues.
  • Demonstrated understanding of military and veteran issues, and the impact of combat, e.g., brain injury, post-traumatic stress disorder, and other mental health needs.
  • Demonstrated understanding of the challenges faced by warriors and Family Support Members affected by trauma.
  • Demonstrated understanding of Wounded Warrior Project and its mission, values, programs, and services, and the impact of these programs and services on wounded warriors and their families.
  • High energy level. Self-starter; willing to take initiative.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements:

  • Five years of experience working with veteran healthcare-focused programs, case management or business design.
  • Five years of experience working with military or veterans’ population in support of their development and readjustment.
  • Three years of staff management or leadership experience. Completion of a formal leadership development program may be considered in lieu of management experience.

Preferences:

  • Five years of experience working with and providing support to wounded service members who are dealing with both visible and invisible injuries, e.g., brain injury, post-traumatic stress disorder, other forms of military trauma and combat stress.
  • Four years of staff management or leadership experience.
  • Four years of experience working with brain injuries or mental health case management.
  • Three years of experience designing evidenced based programs.

EDUCATION

Requirements:

  • Bachelor’s degree in psychology, mental health counseling, human services, social work, rehabilitation counseling, or related mental health field. A bachelor's degree in a business-related concentration may be considered with applicable combination of education, training, certification, or experience.

Preferences:

  • Master’s degree in psychology, mental health counseling, human services, social work, rehabilitation counseling, or related mental health field or a business-related field concentration.

CERTIFICATIONS & LICENSURE

Requirements:

  • Valid state-issued driver’s license.

WORK ENVIRONMENT/PHYSICAL DEMANDS

  • Participation in highly physical and demanding outdoor activities and events under varying weather conditions, e.g., high rope and low rope courses, water sports, hiking, climbing, horseback riding.
  • Lodging in various environments e.g., hotels, cabins, yurts, camping.
  • Up to 50% travel.
  • Lifting and carrying items up to 50 pounds.

 

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

 

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