Senior Director of Philanthropic Operations

Trust for the National Mall
District of Columbia, United States
$160,000.00 - $160,000.00
Closing date
Mar 2, 2024

View more

Senior Director of Philanthropic Operations

Organization Summary

As the leading nonprofit, nonpartisan philanthropic partner of the National Park Service, Trust for the National Mall brings expertise, private funding and in-kind support to time-sensitive restoration and sustainability projects, mobilizes volunteers, and provides educational opportunities to ensure that the National Mall endures and evolves as a vibrant space for all. With over 36 million visits annually to the National Mall, combined with aging infrastructure and the need for better visitor amenities throughout the park, the Trust is helping the National Park Service tackle the more than $800 million needed for critical repairs and improvements.

The Trust is at an exciting time in our history as we gear up for the nation's 250th anniversary. We are a small but growing team and a fast-paced and dynamic environment. We offer competitive salaries, a comprehensive benefits package, and generous time off policies.

Brief Position Summary

The Senior Director of Philanthropic Operations will provide leadership and oversight in prospect research, donor stewardship, gift processing, and database management. The Senior Director of Philanthropic Operations will hold a leadership role in helping the organization reach its campaign and organizational goals. The Senior Director of Philanthropic Operations will work report to the Vice President of Philanthropy, will serve as a member of the Philanthropy leadership team, and will work in a collaborative, interdisciplinary environment with the Communications, Operations, Programs, and Projects teams.

Starting Salary is $160,000


  • Provide broad leadership and administrative oversight in the planning and implementation and improvement of functions, operations and resources within the Philanthropy team. 
  • Oversee development of policies, such as database policies, counting guidelines, etc. 
  • Work with VP of Philanthropy, Senior Director of Philanthropy, and Chief Operating Officer on accurate revenue forecasting and tracking progress against Campaign goals for Board reporting; handles monthly and annual gift reconciliation.  
  • Develops analytics on various strategies for leveraging constituent data to advance the work of the organization, research trends and improve ways of operation. Provides technical advice, forecasting, training and reports as needed to develop and measure progress toward goals. 
  • Develop and implement a moves management system to track donor engagement and update donor information and activity into Salesforce accurately and comprehensively. 
  • Assists in preparation and management of Philanthropy team budget. 
  • Oversee the scope of work and project cadence laid out in professional services agreements tied with Philanthropy team operations. 
  • Manage the Trust's Philanthropy operations team and responsibilities including prospect research, gift processing, donor records and reporting.  
  • Manage gift agreements, pledges, gift acknowledgements and corresponding processes to ensure timely and accurate; systematize gift policies and procedures. 
  • Optimize database functionality to maximize reporting, fundraising results, and effective pipeline management.  
  • Establish and implement best practices in data management for prospect management and donor stewardship. 
  • Oversee development and implementation of comprehensive donor stewardship program ensuring donors at all levels are informed of the impact of their philanthropy, recognition and benefits are fulfilled and consistently promotes engagement with donors. 
  • Serve as liaison with Communications team leadership on communications to donors, including the annual stewardship report. 
  • Direct supervision of Data Support Specialist, Manager of Stewardship, Manager of Prospect Research, and potential recruitment of additional team members to expand operation and efficiency. 
  • Work with Director of Special Events to ensure focus on donor and prospect engagement. 
  • Operate with integrity and in full compliance with the Trust's business practices. 
  • Partner closely with the Communications team and front-line fundraisers to produce creative and relevant content for both donor-related mass communications and individualized communications, ensuring that all tell the entire Trust story. 
  • Actively participate in building organizational and team culture aligned with the Trust's values.
  • Other duties as assigned.


  • Demonstrated experience in non-profit operations role including managing budgets. 
  • Proficiency with database management systems, including Salesforce.  
  • Strategic thinker who can activate a plan and see it through to completion. 
  • Passion for and commitment to the Trust's mission and values. 
  • Grace and poise under pressure, and enjoys working in a fast-paced, entrepreneurial environment with a daily commitment to growth.


  • Bachelor's degree (Required).


  • Minimum 10 years' experience with a successful track record in nonprofit operations management (Required).
  • Experience working on a capital campaign, while not necessary, is a plus.

Application Instructions

  • Please submit a cover letter with your resume. Please visit our website at for more information about the Trust.
  • If you don't meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.
  • We welcome you to inform us confidentiality if you require any special accommodations to be considered for employment at the Trust. Contact us at to notify us of any needs related to completing the job application.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.


Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert