Development Operations Manager

About the American Associates of the National Theatre

The American Associates of the National Theatre (AANT) is a 501(c)(3) non-profit organization based in New York that promotes and supports the work of the National Theatre in both Great Britain and the United States. Since 2005, the AANT has granted over $40 million to the National Theatre, providing essential funding which supports the NT’s mission to make theatre for everyone, with affordable ticket prices while reaching out to audiences of the future through extensive education programs. The NT and AANT completed an ambitious fundraising campaign, NT Together, to support the National Theatre’s recovery from the impact of the Covid-19 pandemic. Between April 2020-2022 the AANT and NT raised £40 million from all income streams, with $10 millions of that total coming from our donors in the US.

The success of Tony Award-winning Broadway transfers including War Horse, One Man, Two Guvnors with James Corden, The Curious Incident of the Dog in the Night-Time, Angels in America with Andrew Garfield and Nathan Lane, Network with Bryan Cranston, Hadestown and The Lehman Trilogy, combined with the opportunity to share the National Theatre’s productions with US audiences year-round through NT Live, has enabled the AANT to capitalize on the high profile and reach of the National Theatre in the US and significantly increase its fundraising year on year, now granting up to $5 million annually to the NT. 

The AANT’s core programs of activity and hubs of support are focused on New York, San Francisco and Los Angeles. A year-round events program is in place to cultivate and steward support, and high-profile fundraising Galas are planned when appropriate opportunities arise.

Development Operations Manager (Full Time)

Overview

The American Associates of the National Theatre (AANT) is seeking a skilled administrator, who is exceptionally detail-oriented, adept at juggling multiple responsibilities, collaborative and highly organized, to join the team as our Development Operations Manager (DOM). Reporting directly to the Chief Operating Officer (COO), the DOM will provide operational support to each sector of the AANT (Individual and Institutional Giving and Events), with responsibility for optimizing fundraising and organizational processes, in order for the team to reach their financial and operational goals. 

This position is directly responsible for the oversight, management, and integrity of the Customer Relations Management (CRM) database, Tessitura, including reporting for prospect research and portfolio management, gift processing and acknowledgement, and donor communications. The DOM will ensure that the highest possible standards of record keeping, income processing, and customer service are maintained, to maximize revenue and engagement efforts.

Key Responsibilities

Data Maintenance

• Take a leading role to develop systems and services that maximise the role of Tessitura, in prospect tracking, relationship management, financial planning and forecasting.
• Maintain Tessitura and supporter information systems on a regular basis in line with Data Protection legislation and the AANT's policy to ensure all records are up-to-date and accurate.
• Work with AANT sector heads to ensure that the Tessitura is being used accurately and consistently across Individual Giving, Institutional Giving and Events sectors.
• Assist in the implementation of pipeline management processes and solicitation plans across the fundraising sectors, including regular review and updates to demonstrate progress towards income goals.
• Support fundraising activity by generating reports, list management and providing specialized data output sets and analytical data queries as requested.
• Prepare data for mailings to assist the team with sending out correspondence, including booking information and event invitations.
• Develop, maintain, and promote database best practices in conjunction with NT Development and Operations colleagues, including the regular review and upkeep of the database user manual and training activities.

Income Processing and Finance

• Manage the processing of all income, ensuring prompt inputting of all donations into Tessitura and other reports as necessary.
• Maintain accurate financial records of AANT contributions and ensure information required by the finance team and accountant for the annual audit is readily accessible.
• Produce weekly income summary reports, to notify and inform AANT Team and AANT Board Chair.
• Generate weekly tax receipts and other gift acknowledgements.
• Review monthly finance documents to check appropriate coding and reconcile accounts.

Research

• Manage AANT research systems and processes, with the aim to generate and increase support through identifying and analyzing data on current and prospective members and major donors.
• Compile briefing notes ahead of AANT events, detailing giving history and philanthropy, plus assist with briefing meetings for the team.
• Compile research and briefing notes for meetings with current and prospective donors held by members of the AANT Senior Management Team, as well as the NT Senior Development and Executive teams when taking meetings in the US.

Other

• Support the COO to prepare for and coordinate meetings of the AANT Board and Board Committees, such as preparing agendas, materials, and taking minutes for these meetings.
• Support AANT Team in stewardship of Board, members, and major donors, including generating lists to ensure accurate crediting in NT programs, donor boards, and website.
• Liaise closely with the Development Department of the National Theatre in London to ensure the highest levels of customer service and information sharing is enabled across the two offices.
• Carry out any other associated duties as requested by the Executive Director, Chief Operating Officer, or AANT Board Chair.

Person Specification

Skills and Experience

• Minimum of 3-5 years experience in nonprofit fundraising, operations and/or data management.
• Strong knowledge of CRM donor databases (Tessitura highly preferred), including best practices for tracking and reporting.
• Outstanding organizational skills and attention to detail.
• Ability to prioritize multiple tasks and meet deadlines.
• A positive disposition, strong interpersonal skills and the ability to deal confidently with people at all levels, face to face, over email and over the phone.
• Ability to act with integrity and maintain confidentiality in all matters.

• An ability to work collaboratively in a small team setting.
• Proficiency with Microsoft Office 365, including Teams, Outlook, Word, Excel, and PowerPoint.

• The willingness to work on occasional weekday evenings and very occasionally on a weekend where required. There is a time off in lieu policy.
• Experience in a performing arts organization, especially theatre, is desirable.

Development Operations Manager

Terms and Conditions

Contract Type: This is a permanent, full-time position.

Hours: 5 days / 35 hours per week. Occasional evening and weekend hours may be necessary, both with notice, to fulfil the post’s requirements. Time off in lieu can be taken for these hours.

Salary: The expected salary range for this position is $60,000-70,000 per annum, paid bi-weekly. The successful candidate will be offered a salary within this range based on specific factors including but not limited to their individual qualifications, experience, and internal equity considerations.

Location: 600 Fifth Avenue, New York, NY 10020 (hybrid working in a serviced co-working space with a dedicated office space).

Annual Leave: 15 days in the first year, increasing with length of service up to a maximum of 20 days.

Probationary Period: 3 months

Notice Period:  4 weeks

Health Insurance: Provided after 3 months in the position. Covered in full by the AANT, including medical, dental, and vision.

401k: Provided after 3 months in the position - in addition to the contribution amount designated by the employee, the AANT will make a matching contribution up to 6% of basic pay.

Other benefits:  Life insurance covered in full by the AANT. Pre-tax transit savings scheme available. Complimentary tickets for NT Live screenings and New York transfers of National Theatre productions, subject to availability. Theatre ticket allowance for other discounted shows, subject to approval.

Recruitment Process

To apply: Applicants should submit their resume, along with a cover letter (indicating where you saw the job listing) in one document to jobs@aarnt.org, quoting Development Operations Manager in the subject line.

Closing date: 12:00 pm EST, Friday, February 23rd

Interviews: On a rolling basis

Ideal start date: March 2024  

Further enquiries: Email jobs@aarnt.org

AANT is an equal employment opportunity employer and is committed to providing a work environment that is free of discrimination and harassment (including sexual harassment) based upon any protected characteristic. AANT does not discriminate for reasons of race, color, creed, religion, age, marital status, membership in a domestic partnership, veterans or uniform service member status, gender, pregnancy, sexual orientation, gender identity or expression, ethnic or national origin, mental or physical disability, genetic information, medical condition, history of domestic violence or assault, caregiver status, or any other protected characteristic under applicable federal, state and local laws. AANT ensures equal and fair treatment of any employee or applicant with known mental or physical disabilities.