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Director of Development Operations

Employer
Friends of the High Line
Location
New York, United States
Salary
$100,000.00 - $110,000.00
Closing date
Mar 13, 2024
Description

The Director of Development Operations is responsible for leading Friends of the High Line’s development operations function to streamline and maximize its fundraising efforts, including its daily database operation (Raiser’s Edge). Working across the Development team, the Director’s core responsibilities will include systems building and CRM oversight, reporting and analytics, data maintenance, and user assistance. The High Line seeks candidates with demonstrated subject matter expertise who are able to advise on best practices for development operations and interpret data for frontline fundraisers to inform high-level department strategy and decision-making. 

The Director of Development Operations will join our high-performing Advancement team of 24 professionals, including development, marketing, and communications staff. This individual will play a critical role in supporting a department responsible for raising over $15 million annually in philanthropic support. The Director will also act as a key liaison with other departments and outside vendors and consultants, including Finance and IT. While this position has no direct reports, they will supervise four Development Coordinators across divisions on gift processing and database maintenance. 

Primary Responsibilities

SYSTEMS-BUILDING AND STRATEGY

  • Create, document, and implement organizational best practices for data and database management, working in accordance with PCI compliance and industry best practices.
  • Enhance opportunity management system to manage funder deadlines and improve moves management tracking.
  • Implement systems to track and manage the Development team’s workflow and recordkeeping, using tools such as Raiser's Edge, Asana, and Google Workplace.
  • With the individual giving team, develop a data-driven strategy for individual donor acquisition and retention.
  • Keep abreast of new enhancements to existing products, and new technologies in the market to continually improve the Development team’s efficiency and results.

REPORTING AND ANALYTICS

  • Run routine queries, generate ad hoc lists, and fulfill data requests as needed. 
  • Generate both internal and external lists and exports for events, direct response mailings and email appeals, annual reports, membership benefits, and other requested information.
  • Create custom reports as needed using BI (Tableau, Power BI) or compatible report-writing software (Crystal Reports).
  • Prepare list segmentations and data extractions.
  • Create and maintain department dashboards to monitor key performance indicators and progress toward annual goals.
  • Assemble, organize, analyze, and interpret statistical data to identify trends, patterns, and insights, including opportunities for growth.
  • Develop standardized mechanisms for tracking donor lifecycles, from acknowledgement through recognition and stewardship.

DATA MAINTENANCE

  • Maintain data integrity by creating and/or enforcing database protocols and procedures to ensure the timely and accurate entry of data into Raiser’s Edge.
  • Maintain all aspects of donor financial recordkeeping, ensuring timely gift processing, reporting, and reconciliations with Finance.
  • Maintain schedule of routine data screenings, appends, and overlays.
  • Ensure all appeals, acquisitions, and e-appeals are accurately coded, tracked, and analyzed.

USER ASSISTANCE

  • Provide comprehensive Blackbaud database expertise and support.
  • Onboard new users and provide ongoing training to existing staff, empowering all users to utilize database systems.
  • Oversee Development Coordinators on gift processing and data entry.
  • Implement a ticketed support/request system to streamline data requests.

OTHER RESPONSIBILITIES

  • Communicate outages and offer suggestions as alerts are received.
  • Act as the primary point-of-contact between staff, software support, and outside consultants as applicable.
  • Work with the ChiefAdvancement Officer to oversee the development administration budget.
  • Contribute to the organization's success by learning new skills and striving to improve team results.
Requirements

Desired experience of a successful candidate may include the following, but candidates will not be screened exclusively based on meeting these qualifications:

Ideal Experience

  • Recent bCRE certification.
  • Minimum of 5-7+ years’ experience in a fundraising database management position at a comparable mid-to-large-sized non-profit organization (10M+ operating budget).
  • Both qualitative and quantitative analytical skills, with the ability to clearly communicate information for a diverse group of stakeholders.
  • Excellent project management skills, with the ability to take a project from assignment to completion.
  • Ability to manage multiple simultaneous requests for information and prioritize accordingly to meet deadlines.

Preferred Experience (preferred, not required)

  • Bachelor's Degree
  • Expert-level use of Raiser’s Edge, both in database and web views.
  • Prior experience with Omatic.
  • Prior experience with API integrations.
  • Competency with Tableau and/or Power BI.
  • Competency with Crystal Reports.
Abilities
  • Detail-oriented and demonstrated ability to quickly and concisely synthesize large amounts of information.
  • Exceptional organizational, written, and verbal communication skills that include sensitivity to donor information.
  • Excellent interpersonal skills, with the ability to work with diverse audiences internally and externally.
  • Ability to work independently and use good judgment.

This is a Full-Time, Exempt position.

Actual salaries will vary on various factors, including but not limited to experience and performance. The annual salary range is $100,000 - $110,000

The location for the role remains hybrid, with a requirement to physically report to the office (located in Manhattan's Meatpacking District in New York City).

**If you are an individual with a disability and need accommodation during the application process, please send an email request to hr@thehighline.org ** Resumes sent to this email address will not be given any special consideration.

Benefits
  • Medical, Dental & Vision Insurance
  • 20 vacation days, 6 sick days, 9 paid holidays & float days
  • Paid primary and secondary caregiver leave
  • Discounts Citi Bike Membership
  • Discounts with vendors on the High Line & around the Meatpacking neighborhood
  • Free entrance to Whitney Museum
  • Commuter Benefits
  • 403(b) retirement plan
  • Employee Assistance Program
About Friends of the High Line

The High Line is both a nonprofit organization and a public park on the West Side of Manhattan. We’re devoted to reimagining public spaces to create connected, healthy neighborhoods and cities through our work with communities on and off the High Line.

Built on a historic, elevated rail line, the High Line was always intended to be more than a park. You can walk through the gardens, view art, experience a performance, enjoy food or beverage, or connect with friends and neighbors while enjoying a unique perspective of New York City.

Nearly 100% of our annual budget comes through donations. The High Line is owned by the City of New York, and we operate under a license agreement with NYC Parks.

EEO Statement
The High Line is guided by a series of values through which we make decisions, including hiring. These values include proactively creating access points for all people, regardless of age, sex, color, creed, race, income, country of origin, religion, sexual orientation, or gender identity.

As part of our commitment to living up to these values and advancing equity within our organization and through our work, we are committed to an equitable hiring process. Hence, we strongly encourage applications from people with a broad range of lived experiences. This description shall not be construed as a contract of any sort for a specific period of employment.

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