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Communications and Outreach Associate

Brooklyn Community Services
New York, United States
$55,000.00 - $65,000.00
Closing date
Apr 20, 2024

Location: 151 Lawrence Street, Brooklyn, NY 11201

Reports to: Deputy Director of Communications

Hours: Full Time - 35 hour per week

Salary Range: $55,000 - $65,000



The Communications and Outreach Associate is a key member of Brooklyn Community Services’ External Relations and Advancement Team. Reporting directly to the Deputy Director of Communications*, this role is responsible for creating communications, marketing, and social media content for the BCS Brand and providing communications support to BCS’ programs and services.



  • Develop and draft communications for various internal and external audiences, ensuring messaging reflects the BCS Mission and Vision. This includes social media, blogs, pages on the BCS website (WordPress), seasonal newsletters, external events, email campaigns, and fundraising initiatives.

  • Create content for and manage the editorial calendar alongside the Deputy Director of Communications, with content that strengthens and increases BCS’ visibility in New York City. Engage with partner brands, donors, volunteers, and community members on social media, and foster positive and fruitful relationships with organizational peers to grow our online presence.

  • Track KPIs (Key Performance Indicators) across social media channels to inform strategies and decision-making in the social media sphere. Build engagement, impressions, and following across all platforms.

  • Conduct monthly visits to BCS programming, interview clients, and capture photos of events, initiatives, and program participants for all BCS communication channels.

  • Support BCS External Events (such as the Human Spirit Awards Gala, Walk, Coney Island Sand Sculpting Contest, and the GKCC Poker Event) with excellent and adept copywriting for invitations and any marketing needs.

  • Fulfill marketing requests from BCS programs by writing copy for marketing and public education materials, including flyers, brochures, palm cards, and merchandise.

  • Support the Deputy Director of Communications and Graphic Design Manager in an administrative capacity, organizing ERA assets like photos, media, past created materials, and contact lists, as well as helping to manage ongoing projects

  • Build campaign emails in BCS Email System (Luminate) and track open rates, click rates, and important KPIs

  • Other duties as assigned.


Qualifications Required:

  • Bachelor’s degree

  • 2 year+ of communications experience in the nonprofit sector

  • Knowledge of social media schedulers, applications, and best practices

  • Expert written and verbal communication skills, including storytelling and the ability to present to diverse audiences

  • Proven mastery of writing for various platforms, print and online

  • An understanding of how to take a compelling photo is a must, but an advanced understanding of photography is not required

  • Excellent attention to detail and project management skills

  • Strategic, self-motivated, and able to problem solve

  • An eagerness to learn and tackle new challenges

  • Comfort with data metrics and use of reports to inform strategies and decision-making

  • Proficiency in all Microsoft Office applications

  • Experience using Adobe Creative Suite or Canva is preferred but not required

  • Experience with WordPress or another website CMS is preferred but not required

  • Commitment to the work of Brooklyn Community Services


BCS requires that all employees entering the workplace be fully vaccinated against COVID-19 unless an exemption is granted as a medical or religious accommodation.


BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities

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