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Director of Engagement Operations, Medical Advancement

Washington University in St. Louis
Missouri, United States
$73,700.00 - $90,000.00
Closing date
Apr 27, 2024

Job Details

Position Summary
As an integral member of the Medical Advancement Strategic Engagement team, the Director of Engagement Operations, will be responsible for developing creative printed and digital materials to report, recognize and celebrate philanthropic commitments of donors to the School of Medicine and Siteman Cancer Center. The position will work closely with University Advancement’s Donor Relations and Stewardship teams, other medical engagement directors and faculty to create the materials and establish best practices related to stewardship and donor acknowledgment. The successful applicant for this role will be well organized, an experienced writer and a strategic thinker who is naturally curious and enjoys peeling away layers of information to find answers and creative ways to show impact and steward donors.  

Job Description
Primary Duties & Responsibilities

  • Compile and write donor reports for endowed fund recipients and impact reports or letters for donors giving to expendable research funds and as required by endowment gift agreements, with an emphasis placed on reports for endowed professorships and scholarships. Think creatively and strategically about additional stewardship or enhancing current efforts for high-level donors. Perform an overall audit of all endowed and expendable funds within the School of Medicine and develop a comprehensive communication strategy to report the impact of philanthropic support to donors. 
  • Develop contacts with other schools and university offices (finance office, financial aid, student affairs and departments) to ensure an accurate record of funds and make accessing and distributing related information more efficient. Conduct an ongoing audit of donor funds and prepare a monthly report for the Assistant Vice Chancellor to enable progress tracking of stewardship activities. 
  • Manage Engagement Operations staff, currently including an Associate Director of Engagement Operations.
  • Oversee the Dean’s gift acknowledgment letter and tribute gift processes, managed by the Associate Director of Engagement Operations. 
  • Establish and maintain a major gift tracking system to include, but not limited to, how many major gifts are made, donor retention rate and outcome of stewardship and engagement efforts to help establish and track key metrics.
  • Perform other duties as assigned.

 Preferred Qualifications

  • Degree in English, journalism, or writing or strong writing background.
  • Five years of professional writing and/or development experience.
  • Experience working within a database and intermediate Excel skills.
  • Demonstrated experience with strategic thinking and project management.
  • Experience working in an intellectually rigorous and complex medical school environment.
  • Past supervisory experience.
  • Experience in a fundraising environment.
  • Exceptional writer and editor.
  • Intellectual curiosity and interest in creatively investigating projects to fill in any information gaps and ensure accuracy.
  • Ability to effectively communicate scientific and technical concepts to a general audience.
  • Ability to articulate the needs, interests, and accomplishments of the School of Medicine to a wide range of audiences.
  • Outstanding organizational skills, attention to detail, and accuracy.
  • Proven ability to work collaboratively across functions and departments.
  • Capability to analyze, condense, and synthesize information to provide accurate analysis and summaries.
  • Track record as a creative and innovative thinker, as well as a resourceful problem solver.
  • Flexible, able to adapt to changing circumstances and manage multiple priorities.
  • Possess a genuine commitment to the advancement of science and education.
  • Solid computer skills, including Microsoft Office, and experience with constituent databases.

Required Qualifications

  • Bachelor’s degree.
  • Minimum of five years of related experience.

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

If you are unable to use our online application system and would like an accommodation, please email or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

  • Up to 22 days of vacation, 10 recognized holidays, and sick time.
  • Competitive health insurance packages with priority appointments and lower copays/coinsurance.
  • Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
  • WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.


  • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!


  • We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
  • WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit:

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.


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