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Senior Manager Operations Hybrid

American Medical Association
Illinois, United States
Salary Not specified
Closing date
May 22, 2024

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Position Type
Administrative, Other Administrative
Employment Type
Full Time

Senior Manager Operations

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health. 

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization.  We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise. 

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you. 

We have an opportunity at our corporate offices in Chicago for a Senior Manager Operations on our Publishing Operations team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

As a Senior Manager Operations, you will manage publishing operations, process improvement, and business operations planning across Publishing with routine collaboration with the Editorial Group. This role will be responsible for operationalizing the strategic plan, developing plans for prioritization and communication on projects, managing the overall planning on project and resource needs, and overseeing Publishing administrative operations.


Publishing Operations

  • Develop and streamline operational processes that facilitate the management of the business; ensure processes are well defined, properly documented, accessible and up to date.
  • Operationalize the strategic planning framework for the Publishing group, creating and maintaining a process for consistent and routine evaluation of progress toward goals and changes in external and internal environments that could impact progress.
  • Ensure successful communication, collaboration, and workflow for resource planning for new and existing initiatives.
  • Collaborate with Director to explore new opportunities and scenarios ensuring a robust review of rationale, costs, risks, and opportunities.
  • Create business plans for new initiatives outlining rationale, costs, risks, and opportunities.
  • Develop and manage new processes, and procedures, to ensure timeliness, accuracy, and cross-BU collaboration of workflow.
  • Oversee Publishing operations processes such as performance planning, goal updates, IT requirements, and onboarding new staff.
  • Develop analyses reports and present to leadership to provide guidance on above operations processes.
  • Collaborate with Director and Publisher on business planning, highlighting risks and making recommendations and/or decisions to drive operational efficiencies, and business optimization,
  • Oversee publishing administrative operations; ensure effective and efficient administrative support in Publishing.

Project & Process Improvement Planning

  • Manage and maintain an ongoing process for forward-looking planning (12-24 month) on potential projects and resource needs and develop a process for prioritization and communication of project resources.
  • Manage the overall prioritization of project management resources to support the goals of Publishing, in coordination with JAMA Network Editorial and Director.
  • Lead the development of a framework and capabilities around continuous internal improvement across the Publishing verticals.
  • Manage vendor relationships, including selection for quality and cost, negotiation; ensures vendors meet contract obligations.

Staff Management and Engagement

  • Lead, mentor, and provide management oversight for professional staff, responsible for setting objectives, evaluating performance, and developing staff.
  • Collaborate with Director to build a strong Publishing Team focusing on team culture, pipeline development, and embedding Diversity, Equity, and Inclusion initiatives into the team.

May include other responsibilities as assigned


  • Bachelor’s degree required; advanced degree a plus (eg, MBA or PMP Certification).
  • Minimum 7+ years of demonstrated experience in Publishing across multiple functions within an organization. Must be able to constructively coordinate discussion and input among high level executives across various discrete business units to develop prioritization plans.
  • Minimum 3+ years’ experience with staff management; ability lead and mentor talent; demonstrated ability to build, lead and motivate teams.
  • Proven experience translating organizational objectives into programs and projects which can then be communicated and prioritized across diverse teams. Must be comfortable with a high level of uncertainty and ambiguity in the initial discovery and planning stages with the ability to focus and drive a project to completion.
  • Proven experience with implementing process improvement within an organization.
  • Experience in a fast-paced publishing environment and knowledge of publishing technology industry trends, standards, and competition a plus.
  • Prior experience allocating and managing resources across projects and communicating and evaluating project risks as needed.
  • Excellent written and verbal communication skills essential.
  • Excellent analytical and problem-solving skills required.
  • Must have highly proficient interpersonal skills and the ability to interact with others at all levels.
  • The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago. 

    We are an equal opportunity employer, committed to diversity in our workforce.  All qualified applicants will receive consideration for employment.  As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.


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